team of 26-50 · clients 1-50 to 1,001-5,000 people · Chicago, IL
LaunchPad Lab is a Chicago custom software firm founded in 2012 that now runs an AI-native delivery model. It builds AI agents and AI-enabled products for commercial and mid-market companies, including PE-backed portfolio companies. Team of 26 to 50. Fixed-scope discovery, then AI and custom software builds under outcome-based pricing.
The lender's loan-approval process relied on manual email handling, repetitive Salesforce data entry, and a non-standardized callback workflow, creating bottlenecks.
Nurse reviewers manually evaluated unstructured clinical documents (faxed, typed, and handwritten records) to determine medical necessity, causing slow turnaround.
Manual workflows created operational bottlenecks: time-consuming data entry and file reconciliation, inefficient client communication loops, reports taking up to 60.
Nearly a dozen acquisitions left Bullhorn with fragmented legacy systems, separate logins per product, and an outdated Salesforce Aura support hub.
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