From the firm's own write-upReceipt no. 1215
What sucked
Nearly a dozen acquisitions left Bullhorn with fragmented legacy systems, separate logins per product, and an outdated Salesforce Aura support hub.
Customers could not easily self-serve, driving high support case volume and slow manual case management.
What they built
LaunchPad Lab delivered the Bullhorn Hub on Salesforce Experience Cloud with seamless single sign-on across Salesforce, the ATS, and other systems, plus personalized features. An Agentforce service agent provides AI-powered support chat backed by a SearchUnify knowledge base with live-agent escalation.
What changed
Unified access
SSO connects Salesforce, the ATS, and acquired products in one hub
AI support agent
Agentforce surfaces answers from a SearchUnify KB, escalates to live agents
Lower support load
Self-service reduced case volume (exact figure not disclosed)
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