ai receipts
Search your own problem
Case study · From the Pluris libraryReceipt no. 7812
What sucked

With more than a million users, the company's warm-lead follow-up, NPS surveying and inbound technical support were all constrained by how many people it could staff.

Warm leads went cold waiting for a callback, surveys reached a fraction of customers, and technical support queues were the first thing customers noticed.

Professional ServicesCustomer Service2–4 months
What they built

ModernEdge built three voice agents for a security company with more than a million users: a warm-lead sales agent, an NPS survey agent and an inbound technical support agent, all on its conversational-agent platform running Claude and integrated with the company's customer systems.

What changed
66% vs 63%

AI sales agent close rate versus human reps on the same warm leads.

100%

Of customers reached by the NPS survey agent.

Human-level resolution rates on inbound technical support
Time to results
2–4 months
Company size
51-250 people
Project cost
$25K – $100K
More fixes like this
Who did it
Kevin Malaekeh
Co-Founder, ModernEdge AI

Vetted by Pluris.