Small businesses lose leads when new enquiries sit unanswered.
For one Sydney business, every website enquiry was answered by hand in Outlook, and each quote reply took about 10 minutes to write. This is common for owners and small teams who are busy with the work itself, because enquiries arrive after hours, replies get delayed, and follow-ups are forgotten.
An AI follow-up agent that reads each new enquiry, checks the business’s price guide or FAQs, and writes a reply in the owner’s tone. For this client, the draft waits in Outlook for the owner to approve, an SMS alert makes sure nothing is missed, and every enquiry is logged automatically. Drafting a reply went from about 10 minutes to 20 seconds. The same system can also run fully automated, sending replies straight away with no approval step, and connects to the email, SMS, CRM and booking tools a business already uses.
- Time to results
- Under 4 weeks
- Project cost
- Under $25K
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