A high-end consumer electronics manufacturer sold to large B2B customers and ran a smaller direct-to-consumer business, with orders arriving by phone, email, fax and online, each handled differently.
Every order carried its own pricing agreement, fulfillment requirements and supply chain dependencies, with parts from Mexico, China and the US and assembly and distribution in US warehouses. Staff read orders by hand, looked up negotiated prices and typed the same data into two or three systems. Faxed order forms sometimes carried prices that didn't match the current agreement, and accepting them cost money on every order.
Boxcar ai built one order process behind every channel for a consumer electronics manufacturer: automated fax and email order capture, per-customer contract pricing checks, a new e-commerce platform connected to ERP and accounting through custom APIs, and supply chain visibility.
Net Promoter Score increase from a low but positive starting point, as reported by the client
Fax and email orders captured and structured automatically
Every order checked against that customer's agreement and terms
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