Case study · From the Pluris libraryReceipt no. 0280
What sucked
Running vessels means constant decisions about chartering, port calls, crew, compliance and cost, and the information needed for each was spread across fragmented legacy systems and long email threads.
The operator's best people carried the judgment in their heads, and every decision waited on someone finding the right thread. Data could not leave the operator's own environment.
What they built
ModernEdge built SAM, a self-hosted agentic operating system for a maritime operator: Mailbox Intelligence that turns email history into a queryable knowledge base, a Knowledge and Control Tower over vessels and counterparties, a workflow engine, and five role-based AI advisors, all running Claude in the client's own cloud.
What changed
5x
Faster decisions and execution from a live knowledge layer over mailbox history and legacy systems.
70%
Of repetitive work automated by the Workflow engine, with up to 90% accuracy from day one.
30% more vessels with the same headcount
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