From the firm's own write-upReceipt no. 8282
What sucked
After 40 years of success, MARiTECH still ran global operations on spreadsheets and Google Docs.
Quoting was complex and slow, leadership lacked centralized visibility, manual email triage consumed hours, and institutional knowledge stayed locked in individuals' heads.
What they built
Switchboard built a unified operating layer with a centralized rate manager handling global, client-specific, and port-level pricing, workflow automation for quoting, job assignment, report delivery and notifications, and real-time dashboards showing jobs, revenue, and utilization across offices.
What changed
40% faster
Job-to-report turnaround across survey and ops teams
25 hrs/week
Reclaimed from manual email triage
$200K avoided
Hiring costs avoided as volume scaled; rate selection 70% faster
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