From the firm's own write-upReceipt no. 5765
What sucked
UserTesting had strong initial AI adoption among leadership, but Head of AI Michael Domanic couldn't personally scale AI education to every team member.
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What they built
Section gave 800+ employees access to its AI Academy, AI Proficiency and AI Expert certification programs, and structured learning pathways tailored to different roles and departments, alongside participation in Section's HumanX events and workshops.
What changed
70% weekly active use
Weekly active AI usage reached 70%, up from an early 50%, with a stated target of 80%.
Fast early engagement
In the first two months, employees took 272 AI courses and watched 1,553 AI lessons.
Certified capability
Structured AI Proficiency and AI Expert certification pathways were rolled out across roles and departments.
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