From the firm's own write-upReceipt no. 4032
What sucked
The firm lacked clear boundaries for where AI was appropriate in client work and where human-essential interactions had to lead, creating adoption uncertainty across a small team.
What they built
Human Pilots built a custom AI policy from scratch, defining where AI belongs and where it doesn't, with a practitioner accountability model built into the framework from the start.
What changed
AI policy built from scratch
A custom policy defined where AI belongs and where it doesn't.
Accountability by design
A practitioner accountability model was built into the framework from the start.
Pilots expanded post-engagement
Practitioners drove new pilots after the engagement closed.
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