DSS Games, a consumer products company, had begun experimenting with AI, but adoption was uneven and the company had no dedicated technical staff.
Before the engagement, 28% of surveyed employees used Claude daily and 17% had never used it, and 56% had never used Claude Cowork. Repetitive supply chain work, including retail shipping documents, invoice audits, forecasting reconciliation and recurring reports, was done by hand.
Backland Labs ran a three-hour, company-wide Claude Cowork workshop at DSS Games that paired instruction with a live build session, so employees created their own skills and automations. The team went on to run 10 automations covering retail shipping documents, freight-charge audits, forecasting reconciliation and market reporting.
DSS Games estimates 308 hours in order processing and fulfillment plus 170 in reporting, across one department.
An operations leader revised staffing needs after the automations went live.
Among 18 survey respondents; 89% adopted repeatable workflows and 67% regularly use two or more.
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