From the firm's own write-upReceipt no. 4686
What sucked
Swisscom received over 10 million customer requests per year, and long wait times and unresolved issues were degrading satisfaction and increasing churn.
It needed multilingual support across four languages for Switzerland's diverse population.
What they built
Swisscom deployed Teneo's SaaS platform to create voice-based, conversational solutions operating 24/7, integrating with existing infrastructure via API and using Teneo's Lexical Resources for rapid deployment with minimal training data.
What changed
+18 NPS
Transactional Net Promoter Score increase
9M+ calls/yr
Supported, of 10M+ annual customer requests
4 languages
24/7 conversational voice in German, French, Italian, English
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