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From the firm's own write-upReceipt no. 8698
What sucked

Commercial Bank of Dubai faced mounting pressure to modernize amid disruption from Open Finance, quantum computing, and rapidly advancing AI.

Leadership wanted its 800+ employees not merely to adopt AI tools but to lead with them, a challenge as much cultural and capability-based as technical.

Financial ServicesAI Adoption & Training
What they built

Dextra Labs deployed Microsoft Copilot organization-wide across Microsoft 365, then centered the program on prompt engineering and workforce transformation rather than a pure technology rollout. Staff developed reusable 'superprompts' and an internal network of prompt ambassadors to spread capability across teams.

What changed
Org-wide

All 800+ employees onboarded to enterprise Copilot across Microsoft 365

Regional benchmark

Benchmark for AI integration in financial services, aligned to the Dubai Universal Blueprint for AI

Cultural shift

Employees moved from passive tool users to active AI collaborators via prompt ambassadors

Company size
251-1,000 people
Who did it
Vijay Agarwal
Co-founder, Dextra Labs

Pulled from work they published. Pluris hasn't reviewed it yet.