From the firm's own write-upReceipt no. 9050
What sucked
With a private-equity exit on the horizon, Adams Automotive needed to prove it was a scalable, technology-first platform rather than a loose collection of repair shops.
Growth depended on standardizing operations across 15 locations and getting more value out of every repair order without adding overhead.
What they built
Malleable AI embedded as a fractional Chief AI Officer, rolling out Rilla AI conversation coaching for service advisors, a custom video-documentation tool for technicians, and NetSuite back-office automation across a 15-location platform.
What changed
+25% ARO
Average repair order at flagship locations in ~2 months
90% adoption
AI adoption across back-office functions
$15k/mo
Previously undetected fraud/discrepancies identified
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