At a large US health system, the first person an emergency department patient met was usually front-desk staff with no clinical training, and in some cases they helped decide who was seen first.
The job was hard and people did not stay, so training that ran for weeks kept restarting with each new hire. Triage was going wrong in both directions: some patients who needed to be seen quickly waited, while others were sent to high-priority pods they didn't need, taking beds from people who did. More training and closer monitoring had not fixed it.
Boxcar ai gave a large US health system's emergency department front desk live translation and transcription, checklists that adapt to each patient, permission-aware patient chart context and escalation prompts, cleared through HIPAA, IT security and agent-access reviews.
Improvement in triage outcomes for patients who don't speak English as a first language
Overall gain, counting correct order and better use of high-priority beds
Onboarding time for new front-desk staff
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