Carer Solutions is a Melbourne-based provider of payroll, compliance, and operational services to the disability and community care sector.
They navigate SCHADS Award complexity, plan management, and rostering so their clients don’t have to. Their people are exceptional. Their systems were not. 400,000+ files scattered across SharePoint and OneDrive with no structure 19 levels of nested folders navigated purely by muscle memory An expensive project management tool (Wrike) everyone hated but couldn’t escape 35+ disconnected systems with zero documentation “Everyone sees everything” permission model, no role-based access NDIS audit looming with unknown compliance exposure
Real Minds AI built Carer Solutions a new SharePoint environment, a 10-site intranet, a single-source knowledge management system, and a seven-register compliance centre, using AI to inventory 400,000 legacy files and migrate only the content that mattered.
Speed creates value 90 days maintains momentum. Teams jump to the new system while energy is still high. Delay kills adoption.
Turnkey delivery Staff walked into a finished system. No construction debris. No months of internal implementation. No training backlog.
AI processed 400,000 files and extracted patterns. Humans made every decision that mattered. Instead of just moving data, we analysed patterns. Two years of compliance tickets became structured FAQ content and processes.
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