From the firm's own write-upReceipt no. 4116
What sucked
A1 Bulgaria faced ever-increasing volumes of customer inquiries while needing to improve operational efficiency and deliver superior customer experience, with traditional channels insufficient for a competitive market requiring 24/7 support.
What they built
A1 partnered with Teneo to build AVA, an AI-powered customer care chatbot integrated with internal systems to deliver personalized, context-aware support, handling everything from simple questions to complex, multi-step transactions and resolving inquiries without human intervention.
What changed
71% contained
Conversations resolved without human handover
100K/month
Conversations handled (Q4 2025), 52% engagement, 10% handover
26% after-hours
Sessions outside business hours, extending support round-the-clock
More fixes like this
- How a Rental Chain Won Back 35% of the Owner's DayHelios Core AI · Construction & Engineering
- How a Visa Agency Resolved 84% of Applicant QuestionsModernEdge AI · Government & Public Sector
- How a Security Company's AI Agent Closed 66% of Warm LeadsModernEdge AI · Professional Services
- How an Insurer Automated Outreach Across 100K+ CallsModernEdge AI · Insurance