The San Diego network's agencies each ran on their own EMR, and the day-to-day work between those systems (matching caregivers to shifts, coordinating care plans, producing billing) was manual.
Industry research puts admin, reporting and documentation at 22-26% of total home-care staff time (BMC Health Services Research, 2018). No vendor sold a tool built for that exact workflow, and any custom build had to handle protected health information under HIPAA.
ModernEdge mapped every stakeholder workflow across a PE-backed home-care network of 10+ agencies, then built custom browser-based tools for scheduling, billing and care coordination, with AI structuring information and drafting documentation inside a HIPAA-compliant environment. Each project was funded only after the last proved out.
On one set of custom, HIPAA-compliant workflow tools for scheduling, billing and care coordination.
Share of home-care staff time spent on admin, reporting and documentation (BMC Health Services Research, 2018), the target of the automation.
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