ABC Home & Commercial Services, one of Texas's largest home service providers, fields thousands of customer calls every week with a lean customer service team.
Reps lacked fast, reliable access to accurate information: answers lived in scattered documents and internal chat threads, which led to delays, mistakes and missed upsells. Without a single source of truth even seasoned reps struggled to keep up, and inconsistent answers and long resolution times were dragging down efficiency.
Brainforge built Andi, an AI assistant in Google Chat that answers customer service reps' questions from a centralized knowledge base, with workflows for reporting errors and updating content, a pipeline into 8x8 call metrics, and performance dashboards.
Now core to daily operations and being tested for sales, IT and training
Rep-reported errors fed content fixes back into the knowledge base
Quality score held consistently at 4 out of 5
- How a Rental Chain Won Back 35% of the Owner's DayHelios Core AI · Construction & Engineering
- How a Visa Agency Resolved 84% of Applicant QuestionsModernEdge AI · Government & Public Sector
- How a Security Company's AI Agent Closed 66% of Warm LeadsModernEdge AI · Professional Services
- How an Insurer Automated Outreach Across 100K+ CallsModernEdge AI · Insurance