From the firm's own write-upReceipt no. 8975
What sucked
Debt collection outreach was handled manually by phone agents working through account lists in a fixed order, which meant lower-priority accounts sometimes got the same attention as accounts that were more likely to result in recovery.
Prioritizing and reaching accounts efficiently was slow and inconsistent.
What they built
ModernEdge built an AI collections agent for a PE-backed debt collection firm. It scores each account by recovery likelihood from account history and payment behavior, then places outreach calls in priority order, logs every outcome and flags accounts that need human follow-up.
What changed
Higher recovery rate
On prioritized accounts after the agent was deployed
More efficient outreach coverage
Across the full account portfolio after full rollout
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