A residential home builder in Atlantic Canada builds about 200 homes a year across several active sites, with sister companies for land, site work, materials and rentals.
Operations ran through WhatsApp, paper and one person's laptop. Staff re-typed field updates into other systems, and checking a project's status could mean driving to a site more than five hours away. Invoices were handled four or more times, with nothing confirming every expected invoice had arrived and a single spreadsheet to catch duplicates. Scheduling and site knowledge lived in people's heads.
North Group built a hosted, mobile-first operations platform for a residential home builder that turns daily WhatsApp field updates into searchable project records, with permit and milestone tracking and an invoice register that catches duplicates and missing invoices.
Invoice handlings, now logged once with duplicates caught before payment
Needed to check a project's status, now visible in one shared view
Field updates entered once, with no re-keying into other systems
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