A software platform that helps municipalities manage properties in tax arrears was running its entire operation on a legacy Microsoft Access dashboard its new private-equity-backed leadership considered unscalable.
Every property in arrears is a tracked task: legal letters, lawyer-assisted notices, door-knocking, and home-sale flows, each generating documents that staff handled manually alongside Excel-based side processes. Growth meant headcount, because the system could not absorb more work.
Lazer rebuilt the platform from scratch as a standalone CRM with separate internal-staff and read-only municipality views, then added an AI intake layer where LLM-based OCR parses incoming documents, validates addresses, and auto-creates case files. The system shipped with staging and production environments and template-based document generation, exceeding the original scope.
Manual document handling, retyping, and file creation gave way to automated intake, recovering more than a hundred staff hours monthly.
Intake documents flow from email to parsed, validated, grammar-corrected case files without human touch.
The platform now absorbs municipal client growth without proportional hiring, the scalability its leadership acquired the company to unlock.
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