A healthcare network serving children with intellectual disabilities, autism, and neglected youth watched caregiver quality collapse after COVID.

Hourly caregivers, responsible for feeding, playing with, and supervising children who cannot be left alone, grew disengaged, sometimes ignoring patients for extended periods. The organization tried bonuses, training programs, gift card incentives, and pay increases. Nothing worked. With a 55-year reputation for exceptional care on the line, the CEO came searching for a fundamentally different kind of solution.

The AI Lab partnered with computer vision specialists to build a positive-reinforcement recognition system using 300 cameras already installed on campus, identifying exceptional caregiver behavior at 99% accuracy and converting those detections into weekly incentive scores reviewed by managers.