iQor's enterprise clients had no visibility into the patterns and trends within their customer interaction data.
Call data was processed at scale but remained largely unanalyzed from a client-facing perspective, leaving iQor competing on commodity services.
Sudolabs built InsightsIQ, a multi-tenant, client-facing insights platform. Phase one delivered configurable reporting dashboards with secure data abstraction; phase two added an executive recommendations engine using agentic AI for automated multi-step analysis, root-cause identification, and prioritized action items streamed in real time.
Automated multi-step analysis replaced manual reporting work, cutting analyst time by more than 95%.
AI-generated recommendations were approved by reviewers 99.33% of the time, indicating high trust in output quality.
The platform processes tens of thousands of calls per day across iQor's global operations.
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