From the firm's own write-upReceipt no. 9848
What sucked
The carrier operated on manual processes: paper claim files, three separate field applications, shared spreadsheets, and heavy reliance on the supervisor's memory.
Site visits slipped through the cracks and settlements went out a week late, with no coordination across intake, routing, field investigation, and settlement.
What they built
Switchboard consolidated claims onto one platform handling multi-channel intake from call center, web forms, and brokers; adjuster routing by certification, geography, and workload; a mobile field workflow with photo capture and real-time sync; and automated settlement drafting and processing.
What changed
$420K avoided
Hiring costs avoided as claim volume grew
9 hrs/week
Recovered per adjuster
5 → 1 tools
Five separate tools consolidated into one platform
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