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Case study · From the Pluris libraryReceipt no. 4349
What sucked

A provider running 50 clinics and 200 physicians was stuck on phone-only triage, with three-week appointment waits sending patients to urgent care and competitors.

Any solution had to clear HIPAA, SOC 2 and state privacy rules and integrate cleanly with Epic and Cerner, without adding clinical-workflow friction.

Healthcare & Life SciencesOperations4–6 months
What they built

A HIPAA-compliant telehealth platform with AI triage and Epic/Cerner integration, scaling a 50-clinic provider to 100k+ patients on video and async care.

What changed
100k+ Patients Served

Active users on the new platform.

70% Shorter Waits

Appointment waits from weeks to days.

85% Visits Virtual

Share of total consultations; 4.8/5 patient rating.

Time to results
4–6 months
Company size
1,001-5,000 people
Project cost
$500K+
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Who did it
Dean Sloves
Founder, Bolt Group

Vetted by Pluris.