A statewide healthcare organization operating more than 50 clinics had no reliable enterprise-level view of performance.
Leadership could access data at an individual clinic level but had no way to compare clinics, identify high or low performers, or understand where revenue was leaking or costs were rising. Reports were assembled manually, pulling from separate clinic servers, a process that took weeks to produce partial, already-outdated information.
Eric conducted executive and operational workshops to align KPIs, then aggregated data from 15 clinic groups and 50+ practices into a Microsoft Azure and Power BI control-tower dashboard with nightly refresh, adding embedded operational nudge tools to prevent revenue leakage at the point of care.
What previously required analysts to step into each of 50+ clinic systems separately, a process taking weeks to assemble a partial view, was replaced with a nightly automated refresh delivering enterprise-wide performance visibility across all locations simultaneously.
Operational insights embedded directly into clinic workflows, including patient lists for missing x-rays and real-time eligibility checks, enabled staff to catch billing issues before they became unrecoverable write-offs. The organization estimated millions of dollars in cost avoidance as a result.
For the first time, leadership could compare clinic performance side by side, identify high and low performers, and monitor operations on a nightly basis, moving from siloed, lagging reports to a live control-tower view of the entire organization.
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