The firm services commercial buildings, and its operational data was scattered: building sensor feeds, payroll and timekeeping that differed by site, supply and inventory records, an archive of past proposals, and reporting that stitched it together by hand.

Every RFP response started from a blank page even though the firm had answered the same questions many times before, and every inbound call needed a person.

ModernEdge ran an operational audit for a PE-backed commercial facilities firm, then delivered four systems as independent sprints: RFP responses drafted from the proposal archive, unified operational analytics, payroll and timekeeping normalized across buildings, and an inbound-call agent, all running on Claude.